Last updated: 6 October 2026.
Before work starts
If you have paid but work has not started, a cancellation request gives a full refund to the same account within 5 business days; bank fees may be deducted.
After work starts
A deduction proportional to the completed part applies; the remainder is refunded and the completed part is delivered to you.
Deposit
The 50% upfront payment made after you approve the quote is refunded in full if you cancel before work starts. If you cancel after work starts, the value of the completed part is deducted from the deposit and the rest is refunded.
Payment on delivery
The remaining 50% is paid on delivery. Usage rights do not pass to the customer until this payment is complete.
Transfer reference
Every transfer must include your task code in the payment reference. Refunds are made to the account the payment came from.
After delivery
If the delivered work does not follow the original instructions you have 14 days of free revisions. Where a substantial mismatch cannot be fixed by revision, a partial or full refund is considered.
No refund
- Where instructions were changed after delivery
- On grounds of grades, acceptance or institutional decisions
- For work delivered on time and in line with the instructions
Requests
Send refund and cancellation requests in writing to [EMAIL] with your order number.